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FAQ: Users are Receiving a Malware or Web Page Blocked Message when Attempting to Access the LMS

When users see a malware warning, these are not things having to do with the LMS system.

When users see a malware warning, these are not things having to do with the LMS system. What is occurring is an end user's network is blocking access to a web site (in this case the LMS web application) because some proxy in the middle (usually a corporate web filter) is flagging the traffic for a particular reason. It is beyond our scope and control, the end user will need to check with their own network admins to get the site unblocked or investigate why it is even being blocked in the first place.

The blocking message could appear as the following for the end user:

website_blocked_hayscisd.png