FAQs
Quick answers to common HR Learn questions—enrollments, notifications, certificates, content uploads, reporting, and troubleshooting.
Technical FAQs
- HR Learn FAQ: Certificate Widget Does Not Display on Small Screen Mobile Devices
- HR Learn FAQ: How to Resolve a 452 4.3.1 Out of Memory Error on the SMTP Service
- FAQ: Time Out Settings
- FAQ: Users are Receiving a Malware or Web Page Blocked Message when Attempting to Access the LMS
- Articulate Storyline 360 Lost Connectivity Alert
- HR Learn FAQ: How to Create/View Task that Will be Graded by the Supervisor/Course Expert
- HR Learn FAQ: Why Do Email Notifications have a Reply Email Address of "on behalf of"?
- FAQ: Completion/Success Status of SCORM for LMS
- Elapsed Time in Courses and Modules
- Learner Connectivity Issues
- FAQ: Disaster Recovery
- HR Learn FAQ: SSL Certificate Renewal
- Development Portal
- FAQ: How to Resend Failed Email Notifications in the Email Log
Admin Menu - System
Admin Menu - Users & Groups
- HR Learn FAQ: How to Delete a Certificate from a Learner's Profile
- HR Learn FAQ: How to Batch Upload User Data to Create User Accounts in Bulk
- HR Learn FAQ: How to Create Tab-delimited Text Files from Excel or Google Sheets
- HR Learn FAQ: How to Import User Activity Data
- HR Learn FAQ: How to Remove Prerequisites from a Specific User's Course Enrollment?
- Adding Specific Groups to Role Permissions
- HR Learn FAQ: How Can I Reset a Password for an End User?
- HR Learn FAQ: How to Send Passwords to New Users Created Through a User Batch Upload
Admin Menu - Reports
Admin Menu - Learning Assets
- HR Learn FAQ: Why Do I Receive a "Whitespace Not Allowed" Error When I Upload a Content/SCORM Package
- HR Learn FAQ: Why Does my Learner Receives Message "AN ERROR HAS OCCURRED WITHIN YOUR LESSON"?
- Delete/Remove Courses
- HR Learn FAQ: What are the Different Enrollment Types and How are they Prioritized?
- FAQ: What is the Recommended Avatar Size for Course Thumbnails in the New UI?
- HR Learn FAQ: What Elements Carry Over with the "Copy Course" Feature?
- HR Learn FAQ: Why is the Awarded User Certificate Blank?
- HR Learn FAQ: Error 'An invalid character was found in text content' When I Upload a Content/SCORM Package
- Attempt Tracking in HR Learn per SCORM Standards
- Course Video Upload Error
- HR Learn FAQ: Why are my Ruleset Enrollments not Cascading Down to my Users?
- HR Learn FAQ: Why is my Video Upload Timing Out?
- HR Learn FAQ: How do I Utilize the WYSIWYG Editor (CKEditor)?
- HR Learn FAQ: How to Send Files via Dropbox Account to Support Team
- HR Learn FAQ: How to Correct and 1006 Error that Occurs When Saving a Course
- HR Learn FAQ: How Can I Turn Off Catalog Bulk Self-Enrollment?
- HR Learn FAQ: Why Did My SCORM File Fail to Upload?
- HR Learn FAQ: Course Level Ruleset Enrollments
- HR Learn FAQ: How to Create Shortcode Links for Courses
- HR Learn FAQ: Why are Users Not Instantly Enrolled in Group Enrollments
- HR Learn FAQ: What Does the Warning Message "Manifest is Not SCORM Compliant" Mean?
- FAQ: Why is a User Complete for an ILT Module in a Course they just Enrolled for?
- HR Learn FAQ: How to Upload Images into the LMS Quiz and Survey Builder
- HR Learn FAQ: How to Create On-the-Job Training (OJT) that Will be Graded by the Course Expert
- HR Learn: Modules Do Not Load in Firefox
- HR Learn FAQ: Is there a character Limit in the Built-In Quiz and Survey Builder?
- HR Learn FAQ: Why is my Content Package not Uploading into the LMS?
- Uploading a PDF for a Task Type Module in the New UI