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HR Learn FAQ: Why are my Ruleset Enrollments not Cascading Down to my Users?

This article walks through the troubleshooting process for ruleset criteria and user/group enrollments.

This article walks through the troubleshooting process for ruleset criteria and user/group enrollments. If you have setup enrollment ruleset criteria on your courses and/or groups, but the users that meet the ruleset criteria are not receiving the course enrollments as expected. 

To troubleshoot, review the items below:

  • Open the "rule" tab on the ruleset enrollment and confirm that the correct field is selected within the rule criteria. Often times, there is a user-defined field whose label is the same as another pre-defined field. For example, if the label for field02 is “Group”, the LMS Administrator may accidentally select this field instead of the actual Group field.

  • If you notice that your rules are correct but still aren’t being cascaded, it’s a good idea to go to the ruleset and re-save it. Occasionally resaving the rules in the ruleset will push this through the system and start the cascading process.