Logging in to Recruit

The sign-in flow, single sign-on, two-factor prompts, and password resets.

Recruit asks for your email first, then works out how you sign in from there. You don't need to remember whether your organisation uses a password or single sign-on (SSO); the login screen shows you the right option automatically.

Signing in

1. Go to your Recruit login page and enter your work Email, then select Continue.
2. What happens next depends on how your organisation is set up:

- If your organisation requires SSO, you'll see a Continue with [Provider] button. Select it and sign in through your organisation's identity provider. - If SSO is optional, you'll see both Continue with [Provider] and a Use password instead link. Choose whichever you normally use. - If your organisation uses passwords only, the Password field appears directly. Enter your password and select Sign in.

1. Tick Remember me for 30 days if you're on a device only you use. This keeps you signed in for longer.
2. Entered the wrong email? Select Use a different email to start again.

If your organisation has Google or Microsoft sign-in enabled generally (rather than enforced for your specific email domain), you'll also see Continue with Google and Continue with Microsoft buttons below the sign-in form.

If your organisation requires single sign-on

You won't be able to sign in with a password if your organisation enforces SSO for your email domain. If you see a message saying single sign-on is required but no provider is configured, contact your Recruit administrator. This means SSO hasn't been fully set up yet on their end.

Two-factor authentication at sign-in

If two-factor authentication (2FA) is turned on for your account, you'll be asked for a verification step after your password:

• If you've enrolled with an authenticator app, enter the 6-digit code it generates. The form submits automatically once you've typed all 6 digits.
• If you've enrolled with email codes, choose Email me a code. Recruit sends a code to your address, and you can select Send a new code if it doesn't arrive.
• Locked out of your authenticator app or email? Select Use a recovery code and enter one of the recovery codes you saved when you set up 2FA.

See Setting up two-factor authentication if you haven't enrolled yet.

Resetting a forgotten password

1. From the login screen, select Forgot your password?
2. Enter your email and select Send reset link.
3. Recruit always shows the same confirmation message, "If an account exists with that email, we've sent a password reset link", whether or not an account exists. This is a security measure, so don't worry if you don't recognise the wording.
4. Check your inbox for the reset email and follow the link to set a new password.

If the email doesn't arrive within a few minutes, check your spam folder before contacting your administrator.